Applies to:
- Revu 21
- Revu 20
Problem
“Keep me signed in” / “Remember me” is no longer available when you log into Studio.
Cause
We recently updated the BBID sign-in page and removed the “Keep me signed in” / “Remember me” option. This is due to updates in our user-identity service, which required implementation of the latest authentication protocols. Now, client-side Revu updates are required to maintain and refresh authentication tokens to Studio, which will ultimately allow you to stay signed in.
Revu 20.2.60 and onward will include the necessary client-side support for our new authentication protocols, and users can remain logged into Studio securely when accessing it from the same device.
Due to these required updates, Revu 20.2.50 & below won’t automatically authenticate you on subsequent logins or retain your credentials.
Troubleshooting
Revu 2017 & Below
Revu 2018
Revu 2019
Revu 20
Revu 21
Studio