Error: “The media name selected could not be found on the HDI postscript printer PC3 file”

Applies to:

  • Revu 21
  • Revu 20
  • Revu 2019
  • Revu 2018

Jump to other versions:

Problem

The following error message appears when creating a PDF from AutoCAD:

“The media name selected could not be found on the HDI Postscript printer PC3 file.”

Solution

To resolve the issue, rebuild the AutoCAD Pages Sizes using the Bluebeam Administrator and reinstall the Bluebeam PDF printer:

  1. Exit AutoCAD, if it’s open.
  2. In Revu, go to Revu > Administrator .
  3. Click the AutoCAD Page Sizes tab.
  4. Click Clear and then Rebuild.
  5. Click the Printer tab.
  6. Click the Reinstall Printer button, if the printer isn’t installed.
  7. Click the Plugins tab.
  8. Uncheck the AutoCAD check box and click Apply.
  9. Check the AutoCAD box and click OK.

Troubleshooting

Revu 2019

Error Message

Printing

Revu 20

Revu 21

Other versions of this article

Revu 2017 and older

Problem

When creating a PDF using the Bluebeam plugin for AutoCAD, the following error message displays after clicking Create PDF:

“The media name selected could not be found on the HDI Postscript printer PC3 file. See help….”

Solution

Rebuild the AutoCAD Pages Sizes using the Bluebeam Administrator and reinstall the Bluebeam PDF printer, if necessary.

  1. Exit AutoCAD, if it’s opened.
  2. Select Start and type Bluebeam Administrator.
  3. Right-click on Bluebeam Administrator and select Run as Administrator.
  4. Click the AutoCAD Page Sizes tab.
  5. Click the Clear and then Rebuild buttons.
  6. Click the Printer tab.
  7. Click the Reinstall Printer button, if the printer isn’t installed.
  8. Click the Plugins tab.
  9. Uncheck the AutoCAD check box and click Apply.
  10. Check the AutoCAD box and click OK.

Note: Click here if the Bluebeam PDF printer doesn’t install after clicking the Reinstall Printer button.

Troubleshooting

Revu 2017 & Below

Printing

The following error message appears when creating a PDF from AutoCAD:”The media name selected could not be found on the HDI Postscript printer PC3 file.”

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