Applies to:
- Revu 20 & below
Problem
Some tools or menu items are grayed out while you’re working in a Session.
Causes
You’re trying to use a tool that edits document content
When working in a Session, you can place markups and create annotations on a document. However, any actions that can edit the document’s content are disabled in Sessions and will appear grayed out.
The following actions are disabled in Sessions:
- Custom statuses
- Custom columns
- Add Bookmark
- Rotate Page
- Delete Page
- Replace Pages
- Any other actions that edit document content
The Session Host has restricted your permissions
The Session Host can restrict an Attendee’s ability to save, print, or add markups to documents in the Session. If those menu items appear grayed out during a Session, the Host likely didn’t give you permission to perform those actions.
Solutions
If you’re trying to use a tool that edits document content
You’ll have to move the document out of the Session and make your edits offline. When finished, you can re-upload the document to the Session. For more information, please see Can’t make custom columns or statuses in a Session.
If the Session Host restricted your permissions
Ask the Session Host to change your permissions.
Troubleshooting
Revu 2017 & Below
Revu 2018
Revu 2019
Studio
Markup