Studio error: “Email already exists”

Customized profiles don’t import with the same settings on another system

Error: “Sorry this combination doesn’t look right…”

Error: “Illegal characters in path”

Installed fonts don’t appear in Revu

Revu crashes when editing an autosized textbox or callout markup

Unable to sign into Studio with BBID

Unable to obtain Active and Denied Users in Bluebeam Gateway

Error: “Your font cache is corrupt, rebuilding now.”

Studio display name update isn’t reflected in current or past Sessions or Projects

Measurement tools snap at 45 and 90 degree angles

Deleting, inserting, or combining pages fails for PDFs in Revu

Legend doesn’t show all the markups on a page

Export options for Excel, Word, and PowerPoint aren’t available

Error: “No converter is available for file type ‘.docx'”

PDFs print as blank pages and print preview is blank

Revu 20 automatically upgrades to Revu 21

Error: “converter.warning.symbolic.font.ocr”

No text or unexpected text styles appear after opening Revu

Error: “The media name selected could not be found on the HDI postscript printer PC3 file”

Unable to transfer my license because my computer crashed, was lost, stolen, or reformatted

My computer seems to perform slowly after installing Revu

How to disable Revu icon flashing on taskbar

Installation Error 1303: “Insufficient privileges to access this directory”

Multiple “Save As” dialogs display when creating PDF from plugins or Bluebeam PDF printer

Revu not compatible with ARM processors

Error: “File is locked by another user. Would you like to open a read-only copy of this file?”

“Save As” dialog never appears when creating PDF documents

The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created

Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin

TrueType text is clipped at the edge of a sheet or viewport

How to remove duplicate page sizes

Truncated file name when printing to Bluebeam PDF Printer

The Bluebeam plugin does not appear in my application

Pages are rotated or skewed after running OCR

Unable to properly calibrate your drawings

Error: “Stapler is not included in your current subscription”

RDP LoadLibrary Error 126: “The specified module could not be found”

Editing a flattened PDF prevents markups from being unflattened

AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list

Error: “OCR module failed – Failed to replace document pages”

AutoCAD PDFs don’t contain searchable text

Digital Signature error: “Signature cannot be created, certificate has been revoked”

Measurements panel: “This document has a protected scale”

Fatal error when opening Revu

Gray background after opening a file – Error: “Revu has stopped working”

Can’t make custom columns or statuses in a Session

Document tabs automatically disappear

Recover Unsaved Changes isn’t responding

How to recreate a PDF to fix file-specific issues

Highlight and Select Text aren’t working

Rendering issues in Revu

Document pans unexpectedly when moving the mouse

Rotate View vs. Rotate Pages

How to send log files to technical support

Revu Sets: backward compatibility

Tools and menu items are grayed out during a Session

Hyperlinks don’t work in Presentation view

Unsupported 3D subtype PRC

Graphical issues in Revu menus and interface

Grouped markups don’t flip properly

Performance issues with line-merged PDFs

The edge is cut off when creating PDFs in AutoCAD

Revu creates a blank PDF from AutoCAD

Error: “Please enter a valid email address. Email address does not exist.”

Manage pages error in Bluebeam Administrator

Studio error: “There was a problem uploading an action to the Session”

Installation error: “You are attempting to update Revu with a full installation”

Pages rotate when printing from Revit to the Bluebeam PDF Printer

OCR requires using the 64-bit version of Revu installed on this operating system

Resolve “Fatal Error Loading Bluebeam Revu”

Print problems – Slowness or documents don’t print correctly

Tips for improving performance

PDFs do not display after Revu 20.2.80 or Revu 20.2.85 updates

Measurement markups don’t appear in correct units

Revu hangs or freezes when opening a PDF

Error: “Stapler has encountered an unsupported file type”

Highlights are opaque and conceal drawing or text

Current computer name does not match the licensed computer name

Content issues when printing from Revit

“Error Loading Tool Set” in Tool Chest

Tools and menu items are disabled

How to disable Snap to Content in Measurements

“Remember me” BBID sign-in option

Error 1723: “There is a problem with Windows Installer package” when attempting to update or reinstall Revu”

PostScript (.ps) files remain in folder after printing to PDF

Revu crashes after installing or updating to Revu 20.1

Revu won’t open after updating

Printing from Revu stops before completing

Revu 20 backwards compatibility

Bluebeam PDF printer doesn’t install

The measurements you create are using an incorrect scale or measurement unit

Page turns blue when taking a measurement

Plugins are grayed out in the Bluebeam Administrator

Update error: “The feature you are trying to use is on a network resource that is unavailable.”

Error: License file cannot be found

Characters change or disappear when I stop editing a markup

Error: “The license file could not be found …”

Revu preferences aren’t opening

Notification: Form Creation, OCR and Redaction have been disabled