Troubleshooting - Revu 2017 & Below
64 ArticlesJump to other versions: Revu 20 Revu 2019 Revu 2018 Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
“Keep me signed in” is no longer an option in Studio
Network connection issues when trying to register/unregister
How to back up your Studio data
Unable to obtain Active and Denied Users in Bluebeam Gateway
Error: “Your font cache is corrupt, rebuilding now.”
No text or unexpected text styles appear after opening Revu
My computer seems to perform slowly after installing Revu
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
“Save As” dialog never appears when creating PDF documents
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
Truncated file name when printing to Bluebeam PDF Printer
The Bluebeam plugin does not appear in my application
Unable to properly calibrate your drawings
Garbled or distorted text appears when opening PDFs created from Chrome
Editing a flattened PDF prevents markups from being unflattened
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
Error: “OCR module failed – Failed to replace document pages”
AutoCAD PDFs don’t contain searchable text
Fatal error when opening Revu
Gray background after opening a file – Error: “Revu has stopped working”
Repairing the Revu installation
How to recreate a PDF to fix file-specific issues
Highlight and Select Text aren’t working
Document pans unexpectedly when moving the mouse
Revu Sets: backward compatibility
Tools and menu items are grayed out during a Session
Hyperlinks don’t work in Presentation view
Unsupported 3D subtype PRC
Grouped markups don’t flip properly
Performance issues with line-merged PDFs
The edge is cut off when creating PDFs in AutoCAD
Revu creates a blank PDF from AutoCAD
Manage pages error in Bluebeam Administrator
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Resolve “Fatal Error Loading Bluebeam Revu”
Print problems – Slowness or documents don’t print correctly
Tips for improving performance
Error: “Stapler has encountered an unsupported file type”
Content issues when printing from Revit
Calculation fields don’t update correctly when filling out a PDF form
Tools and menu items are disabled
Close floating toolbar
Bluebeam PDF printer doesn’t install
The measurements you create are using an incorrect scale or measurement unit
Page turns blue when taking a measurement
Plugins are grayed out in the Bluebeam Administrator
Menu Bar is missing
Error: “The license file could not be found …”
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Install the latest Bluebeam plugin for your CAD software
Single-key keyboard shortcuts aren’t working
Enabling debugging messages
The Custom Choice column is empty
Deleting a tool set is disabled
Store Scale in Page checkbox is grayed-out
Cannot Correctly Calibrate a Document
Top Issues Fixed in Revu 2017.0.10
There are two Bluebeam buttons in Microsoft Office
When creating a PDF from AutoCAD, the OLE becomes fuzzy and pixelated
Unable to calibrate a document
Cannot scan to PDF – TWAIN driver support
AutoMark error: “Please choose a rectangle that contains text.”
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